Quotes by : Marilyn Suttle

Even your most loyal customers always have a choice about where to take their business.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.....

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the....

For every dilemma, find at least three or four possible solutions. The creative process leads to better....

How you think about your customers influences how you respond to them.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the....

Feelings have more to do with the story you tell yourself than the facts.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk....

Moods can be contagious. Don't catch or spread a bad mood.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently....