Quotes by : Marilyn Suttle

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.....

Even your most loyal customers always have a choice about where to take their business.

Customers are human and humans can view situations in unexpected ways.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the....

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate....

How you think about your customers influences how you respond to them.

People who work in an environment where doing their best is recognized have a better chance of feeling....

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the....

Feelings have more to do with the story you tell yourself than the facts.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk....