Quotes by : Marilyn Suttle

Even your most loyal customers always have a choice about where to take their business.

Customers are human and humans can view situations in unexpected ways.

Truth builds trust.

Notice the difference between being in control and needing control.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the....

Feelings have more to do with the story you tell yourself than the facts.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong....

Moods can be contagious. Don't catch or spread a bad mood.

Your customers are responsible for your company’s reason for existing.

Look for the positive qualities in your client's negative behavior.