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Author - Marilyn Suttle
Quotes by : Marilyn Suttle
customer service
If you take the approach of “earning” your customers’ business every day and treating them well,....
customer service
Even your most loyal customers always have a choice about where to take their business.
motivational
Notice the difference between being in control and needing control.
customer service
How you think about your customers influences how you respond to them.
business
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the....
customer loyalty
Feelings have more to do with the story you tell yourself than the facts.
customer service
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong....
success
Moods can be contagious. Don't catch or spread a bad mood.
business
Your customers are responsible for your company’s reason for existing.
success
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently....
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