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Author - Marilyn Suttle
Quotes by : Marilyn Suttle
business
Even your most loyal customers always have a choice about where to take their business.
inspiration
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.....
business
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the....
business
For every dilemma, find at least three or four possible solutions. The creative process leads to better....
customer service
How you think about your customers influences how you respond to them.
self improvement
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the....
customer loyalty
Feelings have more to do with the story you tell yourself than the facts.
business
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk....
success
Moods can be contagious. Don't catch or spread a bad mood.
inspiration
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently....
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