Goods are traded, but services are consumed and produced....

“ Goods are traded, but services are consumed and produced in the same place. And you cannot export a haircut. But we are coming close to exporting a haircut, the appointment part. What kind of haircut do you want? Which barber do you want? All those things can and will be done by a call center far away. ”

Thomas L. Friedman

From : The World Is Flat: A Brief History of the Twenty-first Century