Report, if you have a problem with this page“ If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue. ”
Susan C. Young
From : The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
