.....listening means learning to hear someone's inner....

“ .....listening means learning to hear someone's inner world and deepest feelings with far greater attention in order that we don't let our own assumptions get in the way. The dying may speak in images far more akin to dreamland than the world of everyday reality. In order to understand them we have to make adjustments to comprehend a poetic form of expression that is sometimes elusive but actually far more expressive than the world of facts. ”

Robert L. Wise

From : Crossing the Threshold of Eternity: What the Dying Can Teach the Living