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Author - Chip Heath
Quotes by : Chip Heath
pattern
The most basic way to get someone's attention is this: Break a pattern.
attention
The first problem of communication is getting people's attention.
fight
Anger prepares us to fight and fear prepares us to flee.
communication
An old advertising maxim says you've got to spell out the benefit of the benefit. In other words, people....
communication
If I already intuitively "get" what you're trying to tell me, why should I obsess about remembering it?....
communication
Stephen Covey, in his book The 8th Habit, decribes a poll of 23,000 employees drawn from a number of....
indecision
If forensic analysts confiscated your calendar and e-mail records and Web browsing history for the past....
forgetfullness
Once we know something, we find it hard to imagine what it was like not to know it.
semantic stretch
People tend to overuse any idea or concept that delivers an emotional kick.
communication
To make our communications more effective, we need to shift our thinking from "What information do I....
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